Guides

Read our comprehensive guides for longer form deep-dives into NOC operations.

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The Definitive Guide to Outsourced NOC Support Services

A guide to the purpose and functions of a modern NOC, the challenges NOCs face, and how to resolve or avoid virtually all of them by outsourcing NOC support to a reliable third-party service provider.

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NOC Services for Managed Service Providers (MSPs): A Complete Guide

Everything the modern MSP and system integrator needs to know to cost-effectively access 24x7 NOC services and unlock new revenue in 2022 and beyond.

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What is a Network Operations Center (NOC)?

Learn the basics of building, running, and optimizing the modern Network Operations Center in this comprehensive guide.

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The Definitive Guide to Enterprise Network Management

Explore the state of enterprise network management, common challenges, and best practices you can incorporate into your management strategy.

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Service Level Management Explained: Basics and Best Practices

Learn basic and advanced concepts in service level management presented through the lens of network operations professionals.

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Dive into our resources

  • Get a clear and concise introduction to outsourced NOC support in our
  • Learn three factors to consider when deciding to outsource or not in our handy decision guide
  • Learn the difference between NOC managed services and outsourced NOC support in our quick- guide
  • Get an introduction to outsourced NOC staffing models in our staffing guide
  • Take a look at our onboarding process and what to expect if you turn up support with us.
  • Learn the critical utilization metrics and KPIs NOCs often miss in our latest blog post.
  • Explore a few best practices in our guide to ITIL incident management.
  • Start improving MTTR and MTBF in your optical networks with our eight tips.
  • Get some unique perspectives on managing cloud infrastructure in our blog post.
  • Learn the difference between NOC managed services and outsourced NOC support in our quick- guide
  • See how we helped AT&T Business grow its VA Hospital guest wi-fi program and reduce ticket resolution times by 35% in our case study.

  • Learn how INSTANT SUPPORT partnered with SDI Presence to reduce ticket volume by 50% and increase monitoring accuracy by 25% for critical infrastructure customers.
  • Download our most popular white paper on the 10 most common NOC challenges.
  • Download another popular white paper on the practical considerations for running an effective NOC.
  • See where you can better measure and optimize performance in your NOC with our metrics guide
  • Read up on 10 critical operational best practices in our most popular blog post.
  • Get some expert perspectives on today’s NOC tools and software in our rundown.

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